Question 1

How do I request a refund or test date transfer?

Accepted Answer

If you wish to request a refund or transfer your test date, you must contact your Test Centre no later than 5 calendar days after the scheduled test date. Your Test Centre will advise on the process and any administration costs to complete the refund or transfer. Locate your Test Centre details here.

Question 2

What if I am sick on the test day?

Accepted Answer

You must visit a registered doctor on or before test day and get a medical certificate which covers the date of the test. You need to submit the medical certificate to the test centre within five days after the test date. If your application is approved, the test centre will refund the test fee to you or transfer the test date.

Question 3

Can I transfer my test to another test centre?

Accepted Answer

No, all the test centres are separate organisations, so you are unable to transfer the test to another test centre. However, you can request for a refund at the current test centre and book a new test at your preferred test centre.

Can I reschedule or cancel the test?